Refund Policy
If your shapewear purchase doesn’t completely meet your expectations — don’t worry, it happens, and we’ve got you covered.
If you'd like to return your item or need help finding the perfect fit and want to exchange it, we offer a 14-day window on eligible full-priced items from the date your order was received to initiate a return for a full refund or exchange to your original payment method.
Please note: Items purchased during a sale may not be eligible for a refund. Be sure to check below to confirm eligibility.
If you need some help finding your correct size - our expert team are here to help. Please reach out to hello@myfigur.com
How to Lodge a Return:
Please send your exchanges via Registered or Express Post with all original tags and labels. Items must not have been worn:
FIGUR RETURNS ADDRESS:
Unit 2, Larkfield Mill, Bellingham Wy,
Aylesford ME20 6SQ, United Kingdom
We’ll cover the shipping cost for your first exchange. If you return an exchanged item for a refund or another exchange, a $9.95 shipping fee will be deducted from your refund.
International customers will need to cover the cost of sending the exchanged item and any price difference for the exchanged items
BLACK FRIDAY, EOFY & SALE ITEMS
All purchases made during our Black Friday sale period are not eligible for refunds. Any items discounted by 30% or more are not returnable for a refund; however, we’re happy to offer a store credit.
