Refund Policy
If your shapewear purchase doesn’t completely meet your expectations — don’t worry, it happens, and we’ve got you covered.
If you'd like to return your item or need help finding the perfect fit and want to exchange it, we offer a 14-day window on eligible full-priced items* from the date your order was received to initiate a return for a full refund or exchange to your original payment method.
Please note: Items purchased during a sale may not be eligible for a refund. Be sure to check below to confirm eligibility.
If you need some help finding your correct size - our expert team are here to help. Please reach out to hello@myfigur.com
How to Lodge a Return:
Please send your exchanges via Registered or Express Post with all original tags and labels. Items must not have been worn:
FIGUR RETURNS ADDRESS:
Unit 2, Larkfield Mill, Bellingham Wy,
Aylesford ME20 6SQ, United Kingdom
We’ll cover the shipping cost for your first exchange. If you return an exchanged item for a refund or another exchange, a $9.95 shipping fee will be deducted from your refund.
International customers will need to cover the cost of sending the exchanged item and any price difference for the exchanged items
*WAREHOUSE SALE, BLACK FRIDAY, EOFY & SALE ITEMS
All purchases made during our these sale period are not eligible for refunds. Any items discounted by 30% or more are not returnable for a refund; however, we’re happy to offer a store credit.
