Shapewear FAQ!

How can we help?



What if it doesn't fit?

We are happy to exchange the garment if it hasn’t been worn and in its original packaging.Please use the contact form here and fill in the exchange form pdf on this page we will gladly help. Fees may apply.

Do we offer Gift Vouchers

We offer E Gift Cards which is automatically sent to your recipients email box as soon as its ordered.Please use the contact form here if you would like further information about our gift cards.

Are payments secure?

Yes, all payments are secure.

Which payment methods do you accept?

We accept Afterpay, Visa, Mastercard and American Express.

Washing Instructions

Cold Gentle Machine or hand wash ideally in a laundry bag.

Do not use a tumble dryer.

Air dry naturally flat.


All feedback greatly appreciated.Please use the contact form here to provide your feedback.


What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I make changes to my order?

Please contact Customer Supportwith your order number and request and we’ll see what we can do for you based on the stage of your order. We’re unable to cancel any orders that have been fulfilled.

Can I get an invoice?

You will be supplied an email invoice receipt once your order confirmed and completed.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time.

Should the original item(s) ordered not work out, you can make an exchange for the correct size or preferred style. Please complete the exchange form below within the required exchange period.

Exchange information & form: Exchange my order (click here)

How can I track my order

Your tracking will be sent to you after your order is despatched so you can follow its journey. Any issues at all please use the contact form here.

How long after ordering will I receive my product?

All domestic orders are shipped via Australia Post and EMS (Express Mail Services) for international orders. Domestic deliveries take between 1-4 days and 7-14 days (network delays may occur) for international orders depending on delivery method you choose. Orders are dispatched Monday – Friday only.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is your returns policy?

We cannot accept the return of any items that have already been opened or used. If you are unsatisfied with your order, please contact Customer Support and we will do our best to help.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

I’ve not received my delivery - what do I do?

Please contact our friendly customer service team at and we will do our best to locate your order.

I received the package, but it is damaged - what happens now?

Please reach out to our  Customer Support  team who will ensure that this issue is resolved.

Where do you ship?

FIGUR is reshaping the world with GLOBAL SHIPPING. All UK orders are despatched from our UK warehouse.

I’ve not received my delivery - what do I do?

You should contact the courier, using the provided tracking number and they will be able to locate your package. When your order has been dispatched, Shippit will email your tracking information.

I received the package, but it is damaged - what happens now?

Please contact our Customer Support department and they will be able to assist.

Get in touch

Have questions about your order, or a general enquiry?